Where we deliver
ArcVault Cards currently focuses on delivery to addresses in the United Kingdom. If we add other destinations in future, the available destination and price will be shown at checkout before you pay.
Dispatch target
For in-stock goods, we aim to dispatch by the next working day where practical. Orders placed during weekends are normally prepared for dispatch from Monday. Release-day demand, unusually high order volume, payment checks, severe weather, carrier disruption or other operational issues may occasionally extend dispatch time.
Products marked Awaiting Stock cannot be purchased and are not treated as pre-orders unless the site expressly says otherwise.
Delivery service and charges
Our standard UK service is Royal Mail Tracked 48. Royal Mail aims to deliver Tracked 48 items within 2–3 working days after dispatch. The service provides tracking to the delivery point, a delivery photograph and recipient email/SMS updates where available. Carrier delivery aims are not guarantees.
ArcVault's standard sealed-order delivery charge is £3.99 per order, with free delivery on product subtotals over £100. Single-card-only orders use the delivery charge shown in the basket. The total delivery charge is shown before payment. For larger or higher-value orders, ArcVault may upgrade the tracked service at no extra charge where appropriate.
Tracking your order
When your order is dispatched, we will email your Royal Mail tracking reference. The same tracking reference and a direct Track parcel link will appear in My Account → Your orders. Tracking becomes active after Royal Mail accepts and scans the parcel.
Delivery time
Royal Mail Tracked 48 aims for delivery in 2–3 working days after dispatch, but this remains a delivery aim rather than a guarantee. In all cases, unless a different period is agreed, we will deliver without undue delay and no later than 30 days after the contract is entered into.
Delivery address
Please check the delivery address carefully before payment. If you notice an error, contact us immediately. We will try to help before dispatch, but we cannot guarantee that an address can be changed after fulfilment has started.
When responsibility passes to you
Risk in the goods passes to you when you, or a person you identify to receive the order, takes physical possession of the goods. This does not affect your rights if goods arrive damaged, faulty, incorrect or not as described.
Delayed, missing or damaged deliveries
If your order has not arrived within the expected period, or arrives visibly damaged, contact enquiry@arcvaultcards.co.uk with your order number. We will investigate with the carrier and provide the remedy required by your statutory rights and our contract with you.
Contact
ArcVault Cards · 13 Albany Court, Stantonbury, Milton Keynes, MK14 6DN, United Kingdom · enquiry@arcvaultcards.co.uk · +44 7733 027870.